Sunday, September 04, 2005

Amazon Marketplace - take care!

Amazon Marketplace - a cautionary tale.

Buyers using Amazon's marketplace should beware certain traders using slightly 'sharp' practice. Blaming the lack of an 'alternate product' button they are selling goods that are different from the main product advertised. For example you may see a picture of a genuine Olypus battery charger, but what you receive is an alternative, non-Olympus model. There are mechnisms to get a refund and most traders will offer a partial refund in order to keep their customers happy. This doesn't avoid the fact that you may not quite get what you wanted in the first place and will have to incurr the cost of mailing the article back if you want a full refund.

Will Amazon take steps to rectify this, or will they be happy to allow Marketplace to continue in this slightly dodgy manner?

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